Notification settings decide which updates reach you and how. Device permission, delivery-channel settings and individual notification types all affect whether an alert arrives.
Before you start
You need a supported environment and usable delivery channels. Scout approval calls also require a usable phone number and workspace calling.
Use Settings search or the navigation to find the controls you need.
Configure the layers of delivery
Open Settings → Notifications.
Review Delivery channels: In-app, Email and Push. Turning a channel off stops every notification on that channel.
In Notification types, enable the events and channels you need, such as Waiting on you, Task hand-offs or Connection problems.
Choose which personal or shared inboxes should send New email push alerts. The overall New email setting must also be on.
Review browser or device permission when using Push. The page explains whether permission is blocked, managed by the app or unavailable.
Under Scout notifications, choose the permitted count and time window for each supported channel, then Save limits. Check delivery on the device you use.
Check the result
The desired event type and channel are enabled, the device can receive alerts and Scout contact limits match your preference. Changing limits preserves recent usage.
Keep urgent work visible
Waiting on you covers approvals, answers and required connections. Task hand-offs flag work Scout Agent returns because it is blocked or failed. Open the underlying task to decide what to do.
Connection and sync failure alerts can be turned on when you need early warning about provider problems.
Understand limits
Scout contact limits apply across tasks in the workspace. They control how often Scout Agent can contact you for requests and urgent blockers. A limit change does not erase the recent usage that counts toward it.
Calls for approval direct you to the existing decision controls. An alert is not the approval itself.
If something does not look right
What you see | What to check |
No push alert arrives | Check the type, delivery channel, inbox selection and operating-system or browser permission. |
A request is still waiting after an alert | Open the task and answer the actual decision; dismissing an alert does not settle it. |
Do shared inboxes automatically alert me?
Do shared inboxes automatically alert me?
Shared and team inboxes have their own notification choices. Review the inbox list instead of assuming they follow your personal mailbox default.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.