Scout Agent outcome billing measures successful units of work. The task type defines the unit, and Scout Agent’s participation determines the applicable rate under your workspace’s rate card or agreement.
Before you start
You need access to the task evidence and Billing usage. Current billing availability, rates and contractual terms depend on the workspace.
Overview holds billing setup and invoices; Usage provides the usage breakdown.
Review an outcome charge
Open the completed task and read its scope, final result and supporting evidence.
Identify the units covered: for example, the purchase order lines, shipment references or supplied items the task was meant to resolve.
Check which units achieved the qualified outcome and which remain unresolved, invalid, failed, canceled or handed off.
Review whether Scout Agent led or assisted the work. Human-only work is not a Scout Agent outcome charge.
Open Settings → Billing → Usage and compare the relevant period, task type, participation and quantity with the task evidence.
Review phone usage and other charge categories separately. Use your workspace’s applicable rates rather than a generic price per task.
Check the result
You can explain each successful unit and its participation rate. One task can cover several units, and a partial result can contain both chargeable successes and unresolved units.
What counts as a unit
Lead-time work can be measured by supplied item. Purchase-order confirmation, review, status, rescheduling, expediting and discrepancy work can be measured by order line. Shipment investigation can be measured by shipment or tracking reference. Other task types use their defined successful task unit.
Read the actual task type and scope. A task title alone is not enough to determine the billed quantity.
What does not count
Human-only, failed, canceled, escalated, unresolved and invalid units do not qualify as successful Scout Agent outcomes. A sent message or attempted call is not by itself a successful business outcome.
If a supplier confirms two of three lines and leaves one unresolved, review the two successes and remaining line individually rather than treating the entire task as one success.
Reopened work and phone charges
Reopening a task invalidates its prior completion assessment and reverses the associated outcome charge before any later completion is assessed again. Review the usage period and adjustments when reconciling this history.
Chargeable connected phone usage is separate and can exist even when the task has no successful outcome. Phone numbers and add-ons can also be separate from outcome charges.
If something does not look right
What you see | What to check |
The quantity is larger than the number of tasks | Check how many successful units each task contains. |
There is usage for an unresolved task | Check whether it is a separate phone charge or whether some units succeeded. |
A reopened task looks different in usage | Review the original charge, reversal and any later completed outcome. |
Is every completed task automatically one charge?
Is every completed task automatically one charge?
No. The task type, successful units and Scout participation determine outcome billing. Review the recorded evidence and applicable rates.
Where do I find the price?
Where do I find the price?
Use the current rate card shown for your workspace or your agreement. Contact support for an account-specific explanation.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.