Billing brings together usage, invoices and available payment settings. Start with the period and charge category so you compare like-for-like amounts.
Before you start
You need access to Billing. A billing administrator may be required to change payment methods, budgets or paid add-ons. Available controls depend on the workspace’s billing setup.
Overview holds billing setup and invoices; Usage provides the usage breakdown.
Review usage and invoices
Open Settings → Billing and read any trial, availability, payment or access notice.
Open Usage and choose the period you want to review. Inspect the available breakdown by task type, Scout participation or charge category.
Compare quantities with the applicable unit rate and the relevant tasks. Phone calls, phone numbers and add-ons can be separate charges.
Return to Overview → Invoices and open the intended invoice where available. Read its status: Draft, Open, Paid, Uncollectible or Void.
If your role exposes payment settings, review the default method and billing details. Check the amount, terms and timing before confirming a paid change.
For a discrepancy, contact support with the period, invoice reference and affected task or usage entry through a private channel.
Check the result
You can identify what period and category an amount covers, and distinguish observed usage from a finalized or paid invoice. A draft invoice is not proof of collection.
Compare the right amounts
Usage can accrue before an invoice is finalized. Reservations under an enabled spending budget represent authorized work, not necessarily completed charges.
Review the current workspace rate card or agreement rather than applying a generic price to every task. A task can contain several billable units.
Payment and access notices
A failed payment can lead to new-work pauses and later account restrictions. Read the dates and remedy in the actual notice. Paying an invoice and increasing a spending budget address different causes of a pause.
Tax details and add-ons can have their own confirmation and billing effects. Review those before saving a change; opening Billing does not itself change them.
If something does not look right
What you see | What to check |
Usage differs from the invoice | Check period, invoice state, credits, taxes, reservations and separate charge categories. |
A control is missing | Ask a billing administrator to confirm availability and your role. |
Does a Draft invoice mean I have paid?
Does a Draft invoice mean I have paid?
No. Draft, Open and Paid are different invoice states. Use the invoice’s actual status and payment receipt when checking payment.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.