Your Cartograph sign-in identifies you; the selected workspace determines which team’s data and configuration you are using. Check both before connecting accounts or changing shared settings.
Before you start
You need an existing Cartograph account or a valid invitation. Your organization may require additional sign-in steps.
Use the product navigation to move between daily work, data and configuration.
Sign in and select a workspace
Open the Cartograph app and follow the sign-in flow for your account. Use the email address associated with your invitation or existing membership.
Complete any authentication steps your account requires. If you arrive at onboarding, follow the prompts for your membership or workspace.
Open the Account menu and review Workspaces.
Select the workspace you intend to use. Wait for the product to load before opening records or editing settings.
Confirm the expected team’s records and navigation are present.
Check the result
The selected workspace’s data is visible, and the Account menu shows the identity you intend to use. A successful sign-in alone does not establish membership in every workspace.
When you work with several teams
Switch workspaces before searching for records or starting supplier work. Personal connections and preferences may have workspace-specific behavior; check their settings in the workspace you are about to use.
Avoid solving a missing-record problem by creating a duplicate in another workspace. Confirm the workspace, your role and the source integration first.
Recover access
If the expected workspace is missing, ask its administrator to confirm your membership and invitation address. If an invitation is no longer usable, request a new invitation. Use the sign-in provider’s recovery flow for authentication problems.
If something does not look right
What you see | What to check |
Sign-in succeeds but the team is missing | Confirm that you signed in with the invited address and that membership is active. |
The app returns to sign-in | Retry the normal sign-in flow. Report the page, time and visible error if it repeats. |
Does switching workspaces copy records?
Does switching workspaces copy records?
Switching selects a different workspace. It does not import or move records between teams.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.