Park work when you want to return to it at a specific time. Mark a conversation Done when you have handled it. Complete a task when the task’s outcome is achieved.
Before you start
You need access to the item and permission to change its state. Check the item type before acting.
Review supplier confirmation work in Inbox and open a task to check its owner, due date and related records.
Park or settle an item
Open the conversation or task and read its current state and latest activity.
Choose Park and select the available return time or a custom date and time. Use the displayed confirmation to check what was parked.
Find parked work in the appropriate Parked view. Check its return time when investigating why it is not in the active view.
For email, use Mark done after handling the conversation. For a task, choose the task status that matches the actual business result.
Open the relevant Done or completed view to revisit an item. Use its state control to reopen it when more work is required.
Check the result
The item appears in the view matching the action. A parked item has a return time; a finished task has a recorded outcome. Check a linked task separately when you only changed an email conversation.
Choose an honest task outcome
Completed means the requested work was achieved. Cancelled means it is no longer required. Failed means the attempt did not reach the outcome. Use the available task controls and record context for the next person.
A conversation’s Done state does not by itself confirm an order line or finish every task linked to that conversation.
After parking expires
The item can return for attention when its parking time ends. Review the new context before acting; the supplier or a teammate may have added information while it was parked.
If something does not look right
What you see | What to check |
Work keeps returning | Check the parking deadline and new activity. It may need a decision or a longer intentional deferral. |
The item moved but the supplier issue remains | Open the linked task and update the actual outcome or next action. |
Does parking cancel Scout Agent’s work?
Does parking cancel Scout Agent’s work?
Check the task’s execution and pending requests separately. Parking organizes attention; it should not be treated as proof that every related activity was cancelled.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.