Scout Agent performance separates how often it participates from how often it resolves work. Use the task-type filter and time window to compare the same population.
Before you start
Your workspace needs Scout Agent activity in the selected period. Empty or small samples need careful interpretation.
Select the same task type and period before comparing performance.
Read performance in context
Open Scout → Analyze → Overview.
Choose 7 days, 30 days or 90 days, and review the selected task types.
Read each measure’s explanation and the numerator and denominator shown with it.
Use the performance funnel to see how tasks move from arrival to involvement and outcome.
Compare Rate with Count in the trend view so a percentage change is understood alongside task volume.
Open relevant tasks and recommendations to investigate a change before adjusting configuration.
Check the result
You can explain the population, period and outcome behind each measure. Compare results only when the selected scope and definitions are consistent.
Understand the rates
Automation rate describes the share of all tasks Scout Agent resolved on its own. Involvement rate describes the share it actively took part in. Resolution rate uses the tasks it was involved in as the denominator.
A higher involvement rate alone does not prove better outcomes. Inspect unresolved and handed-off work to understand where help is still needed.
Quality and integrity
Scout Agent score adds an assessment of the work. Read the current quality explanation and inspect tasks below the bar or with integrity failures. A task can have activity without achieving a valid outcome.
If something does not look right
What you see | What to check |
The rate changes sharply | Check sample size, time window, task-type mix and the tasks behind the change. |
The overview is empty | Select task types with activity or widen the time window. |
Is a performance percentage the same as money saved?
Is a performance percentage the same as money saved?
The measures describe task activity and outcomes. Cash, margin, inventory and delivery improvements need their own defined business measurements.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.