Language & hours controls Scout Agent’s communication defaults and how it interprets local time. Your interface language is a separate personal setting.
Before you start
You need administration access for workspace settings. Confirm the operating policy with the team before changing calling hours.
Use Settings search or the navigation to find the controls you need.
Review communication defaults
Open Settings → Language & hours.
Set the Default language Scout Agent should use when no instruction, conversation or contact preference identifies another language.
Set the Workspace time zone, used for team dates and when a contact’s time zone cannot be determined.
Review Calling hours. Set the interval when Scout Agent may call in the other person’s local time and save the change.
Open a contact, supplier or customer in Contact time zones to correct its time zone. A manually selected time zone takes precedence.
To change your own interface, open Profile and choose your language there. Check representative dates and a planned contact time after changes.
Check the result
Scout Agent has an appropriate fallback language and time zone, and calling-hour checks use the intended local-time basis. Your personal interface can use a different language.
Avoid a local-time mismatch
A supplier in another region can be several hours ahead or behind the workspace. Check the contact’s time zone rather than extending calling hours to compensate for a wrong time zone.
Daylight-saving changes can alter offsets. Use the appropriate named time zone and inspect the contact’s local time when timing is important.
Language choices
The default language is a fallback. A specific instruction, existing conversation or contact preference can identify a more appropriate language. Review the actual draft or call context before relying on the fallback.
These settings do not by themselves authorize a call or provide a phone channel. Calling permissions, number availability and budget checks still apply.
If something does not look right
What you see | What to check |
A call waits until later | Check the contact’s local time, allowed hours and other blocking requirements. |
The interface language did not change | Choose the interface language in your own Profile; the workspace default is for Scout communication. |
What happens when the contact time zone is unknown?
What happens when the contact time zone is unknown?
Cartograph uses the workspace time zone. Set the contact’s time zone explicitly when that fallback would be inappropriate.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.