Connect Microsoft 365 or Outlook from Email accounts. Choose the account kind that matches the mailbox and return to Cartograph to verify the connection.
Before you start
You need the mailbox account and your organization’s permission to use Cartograph. A shared mailbox follows a separate delegated-access setup.
Connect your own provider account from Email accounts.
Connect the intended account
Open Settings → Email accounts → Connect Microsoft 365.
Choose the business or personal account path that matches the address you want to connect.
Sign in with that address and review the access request. If administrator approval is required, use the provided approval flow with your Microsoft administrator.
After the administrator approves, return to Email accounts and connect or reconnect your own mailbox. Approval does not finish every member’s connection.
Confirm the exact mailbox address is listed and healthy. Review folders, history and Scout permissions.
Find a recent message in Inbox and check the sender when preparing a reply or a new thread.
Check the result
Your chosen address is connected, and usable mail appears after sync. Microsoft approval for the application and a member’s completed mailbox connection are distinct steps.
When approval is required
The Microsoft approval link requests access for people who sign in themselves. It does not give Cartograph blanket access to everyone’s mail. The approval can expire, so use the current link shown in the product.
Once approved, the intended member must finish their own connection. If a reconnect signs in to a different account, Cartograph adds that account separately and leaves the original one needing attention.
After connection
Review the default sending account, signature and per-mailbox Scout permissions. Connecting a provider is not the same as approving every future email action.
If something does not look right
What you see | What to check |
Choose the matching kind of account | Start again and select business or personal before signing in. |
The link expired or could not be checked | Begin a new connection from Email accounts instead of reusing the old callback link. |
Can an administrator connect my mailbox for me?
Can an administrator connect my mailbox for me?
An administrator can approve the application for the organization. You still need to sign in and complete your own mailbox connection.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.