A Microsoft shared mailbox is an organizational inbox accessed through a member with delegated permissions. Use the shared mailbox connection path instead of treating the shared address as a separate personal sign-in.
Before you start
You need an authorized Microsoft 365 member and the appropriate shared-mailbox permissions. Microsoft administrator approval may also be required for Cartograph.
Connect your own provider account from Email accounts.
Connect the shared inbox
Ask your Microsoft administrator to confirm your delegated access and the sending permissions required for the shared mailbox.
Open Settings → Email accounts and start the Microsoft connection flow.
Choose the organizational/shared-mailbox option offered by the wizard. Sign in as the authorized member when Microsoft asks for an identity.
Provide or choose the intended shared mailbox address and complete the access checks shown in the wizard.
Check that the shared mailbox is listed with the right address and a healthy connection.
Review its sharing and Scout sending permissions. Verify a recent incoming message and check the actual sender before sending.
Check the result
The shared mailbox is available under the intended address. The sponsoring member’s Microsoft access remains a dependency; removing that access can interrupt the connection.
Separate reading from sending
Permission to read the mailbox does not necessarily establish permission to send as its address. Ask your administrator to check the required delegation when incoming mail works but sending fails.
Use the shared mailbox as the sending account only when the product shows it is available. A workspace email channel and a delegated shared mailbox are different ways to provide an address.
Maintain a usable sponsor
If the authorizing member changes role or leaves, plan the connection handoff with your administrator. Confirm the replacement can read and send, then verify the connection in Cartograph.
If something does not look right
What you see | What to check |
The shared address cannot be opened | Check the exact mailbox address and delegated access in Microsoft 365. |
Incoming mail works but sending fails | Check the Microsoft sending delegation as well as Cartograph’s Scout permissions. |
Should I sign in using the shared mailbox password?
Should I sign in using the shared mailbox password?
Use the supported delegated-access flow with an authorized member. Ask your Microsoft administrator to confirm the intended setup.
Continue your work
Open the relevant area in Cartograph to continue with your workspace data.